Gaming is meant to be fun. When it stops being fun, we want you to have every resource available to regain control — quickly and without judgement.
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is active, it cannot be raised until the current period has ended — giving you a reliable, self-imposed boundary on how much you spend. This feature is designed to help players in the Philippines stay within a budget they are comfortable with, without relying solely on willpower. If you lower your limit, the change takes effect immediately. We strongly encourage every new player to set a deposit limit before placing their first wager.
Losing track of time during a long session is one of the most common patterns associated with problematic gaming behaviour. magicjili lets you set a session duration reminder so you receive a clear, on-screen notification when you have been active for a set period. You choose the interval — whether that is 30 minutes, one hour, or any custom value you prefer. The reminder does not force you to stop, but it gives you a regular moment to step back and assess how you are feeling. Taking short breaks is one of the simplest and most effective habits for keeping gaming enjoyable and within healthy boundaries.
If you feel you need a break, you can request a cooling-off period — ranging from 24 hours to several weeks — during which your account will be temporarily restricted from placing bets or making deposits. For players who need a more extended pause, a full self-exclusion option is also available, which closes access to your account for a minimum of six months. During any self-exclusion period, you will not receive promotional communications from us. Re-activating an account after self-exclusion requires a deliberate re-application process to ensure the decision to return is considered and intentional. We take these requests seriously and process them without delay.
In addition to deposit limits, you may also set a maximum loss threshold for any given period. Once your net losses within that period reach the limit you have defined, your betting access is paused until the period resets. This tool is particularly useful for sports bettors who may experience a run of losing wagers and want a hard stop to prevent chasing losses — one of the most damaging patterns in problem gambling. Loss limits work alongside deposit limits to give you layered control over your account activity. Both can be configured independently and adjusted through your account settings at any time, subject to the cooldown rules described above.
Promotional offers are designed to enhance your experience, but we understand they can sometimes feel like pressure to play more than you intend. You can opt out of all marketing and promotional communications at any time through your notification preferences, and we will honour that choice immediately. Players who are in a self-exclusion or cooling-off period are automatically removed from all promotional lists for the duration of their restriction. We will never send you a bonus offer or incentive designed to reverse a responsible gaming decision you have made. If you have concerns about how promotions affect your gaming habits, our support team is available to discuss your options.
All players must be at least 21 years of age to register and play on the platform, in accordance with Philippine gaming regulations. Age verification is conducted at the point of registration and again before any withdrawal is processed. We use identity document checks to confirm that no underage individuals are accessing the platform. If you believe a minor may have accessed a gaming account in your household, please contact our support team immediately and we will take prompt action to restrict and investigate the account. Parents and guardians in the Philippines are encouraged to use device-level parental controls as an additional layer of protection.
Problem gambling can develop gradually and is not always easy to identify from the inside. These are some of the warning signs that suggest it may be time to pause, seek support, or use one of the account tools available to you.
If several of the signs in the list describe your recent experience, please reach out to a support organisation in the Philippines or contact our team directly. You do not need to be in crisis to ask for help — early action makes a significant difference.
Continuing to bet in order to recover money you have already lost, rather than stopping and accepting the outcome.
Regularly exceeding the amount you intended to bet at the start of a session, or borrowing money to fund gaming activity.
Finding that work, family time, or other commitments are being affected by how much time or mental energy is dedicated to gaming.
Experiencing a strong urge to return to betting even after deciding to stop, or feeling anxious when unable to access the platform.
Hiding the extent of your gaming or your losses from people close to you — a common indicator that the activity has moved beyond comfortable limits.
If you or someone you know needs support, the following organisations offer confidential help to people affected by problem gambling in the Philippines.
The Philippine Amusement and Gaming Corporation operates a responsible gaming helpline for players who feel their gambling has become a concern. The service is confidential and available to all licensed platform users in the Philippines. PAGCOR also maintains a self-exclusion registry that applies across all licensed operators, meaning a single registration can restrict access to multiple platforms simultaneously. Reaching out to PAGCOR's responsible gaming division is a recognised first step for players who want structured support without immediately closing their account. Information about the helpline is available through the PAGCOR official website.
The National Center for Mental Health in the Philippines provides free mental health support, including for individuals dealing with behavioural addictions such as problem gambling. Their crisis line operates around the clock and is staffed by trained counsellors who can provide immediate guidance and referrals to specialist services. Problem gambling often intersects with stress, anxiety, and financial pressure, and NCMH is equipped to address the broader mental health context alongside the gambling behaviour itself. Seeking professional help is a sign of strength, not weakness — and it is one of the most effective ways to establish lasting change. The NCMH hotline number is publicly available through the Department of Health Philippines.
Gamblers Anonymous runs peer support groups across the Philippines, offering a community of people who have shared similar experiences and are committed to mutual support and recovery. Meetings are free, confidential, and follow a proven 12-step programme that has helped millions of people worldwide regain control of their lives. Many Philippines-based members found that peer accountability was the most impactful element of their recovery — knowing others who understood their experience made the process feel less isolating. In-person and online meeting options are available, making it accessible regardless of your location within the Philippines. Details about meeting schedules and locations can be found through the Gamblers Anonymous Philippines official channels.
Our FAQ covers account limits, self-exclusion steps, and more. You can also log in to manage your responsible gaming settings directly from your account dashboard.